Refund Policy

1. Overview

Refund requests are reviewed on a case-by-case basis. Approval may depend on the project involved, the payment type, the date of purchase, account activity, service usage, technical records, and the information available to verify the transaction. Approved refunds are returned to the original payment method when possible.

This policy is intended to provide a clear support process. It does not limit any rights that may apply under applicable law.

2. How to Request a Refund

To request a refund, contact billing@starlynetwork.com. Please include your account email, project or website name, transaction ID if available, payment date, payment amount if known, and a short description of the issue.

Submitting complete information helps us identify the payment faster and reduces delays in the review process.

3. Review Criteria

When reviewing a request, we may consider whether the payment can be verified, whether the request was submitted within a reasonable time, whether the related service or access was used, whether there was a technical issue, whether the payment was duplicated, whether the charge was unauthorized or unrecognized, and whether the account has a history of misuse or policy violations.

We may ask for additional non-sensitive information if needed to confirm the transaction or account.

4. Eligible Refund Situations

A refund may be considered for duplicate payments, verified billing errors, unresolved technical access issues, accidental purchases reported promptly, unrecognized charges that can be verified, or other situations where a refund is reasonable based on the available records.

Approval is not automatic. Each request is reviewed individually.

5. Non-Refundable or Limited Refund Situations

Some payments may be non-refundable or only partially refundable. Examples may include completed service periods, used digital access, requests submitted long after the payment date, unverifiable transactions, account misuse, violation of project rules, or payments where the original payment provider does not allow reversal.

If a request is declined, we will provide a practical explanation when possible.

6. Subscription Cancellations

If a project includes recurring billing, users may request cancellation help by contacting billing support. Cancellation timing, access changes, renewal cutoffs, and any remaining service period may depend on the project, account status, and billing arrangement.

Canceling a recurring payment prevents future renewals where cancellation is completed successfully. It does not always create a refund for previous payments or service periods already used.

7. Unrecognized Charges

If you do not recognize a charge, contact billing@starlynetwork.com before opening a dispute when possible. Include the payment date, amount, project name if known, and any email address that may be linked to the account. We will try to identify the transaction and explain the next steps.

8. Processing Time

Billing reviews are usually handled within a few business days after we receive enough information. Complex reviews, missing details, provider delays, or additional verification may take longer.

Approved refunds may take additional time to appear on your statement depending on the payment method, payment provider, card issuer, or financial institution.

9. Refund Method

Approved refunds are normally returned to the original payment method when possible. If the original payment method is unavailable or the payment provider does not support reversal, we may provide an alternative resolution where practical and permitted.

10. Partial Refunds and Account Access

In some cases, a partial refund may be offered based on the unused portion of a service period, project rules, account activity, or the nature of the issue. When a refund is approved, related access or account features may be adjusted, limited, or ended.

11. Disputes and Chargebacks

We encourage users to contact billing support first so we can review the issue directly. If a dispute or chargeback is opened through a payment provider, we may need to respond through that provider's process and may be limited in how we can resolve the issue directly.

12. Information We Need

For billing review, we may request your account email, project name, transaction ID, payment date, amount, and a short issue description. Do not send full card numbers, passwords, private account credentials, or unnecessary sensitive information by email.

13. Changes to This Policy

We may update this Refund Policy from time to time to reflect operational, payment, or service changes. Updated versions will be posted on this page.

14. Contact

For refund, cancellation, or billing questions, contact billing@starlynetwork.com.